Joomla guide v1.0.1

OUI Interactions brings customer conversations and follow-up tasks together inside the OUI Hub.

Overview

OUI Interactions brings customer conversations and follow-up tasks together inside the OUI Hub.

Requirements

  • Joomla 4.4, 5 or 6 depending on the package version.
  • PHP >=8.1.
  • A recent backup before installation or update.

Installation

  1. Download the ZIP package and do not extract it.
  2. In Joomla, open System → Install → Extensions.
  3. Drop the ZIP into the installation area and wait for the confirmation message.
  4. Open the component from Components. If the package includes a plugin, check its status under System → Manage → Plugins.
  5. Review component permissions before opening it to the team.

Initial configuration

  1. Open the extension dashboard.
  2. Open Options and review global settings.
  3. Grant Create, Edit, Delete and Configure permissions to the appropriate groups.
  4. Create a first test item and check the frontend when a public view is provided.
  5. Enable bundled plugins or scheduled tasks only when they are needed.

Features

Unified exchanges

Keep customer messages and follow-ups in one chronological view.

Team follow-up

Assign actions, priorities and ownership so no conversation is lost.

Shared context

Connect interactions with the people and organisations already stored in the Hub.

First steps

  1. Start with a simple use case and non-sensitive data.
  2. Validate the result with the team that will use the extension.
  3. Record site-specific choices such as roles, automations, templates and integrations.
  4. Roll out gradually, then monitor logs and user feedback.

Screenshots

The interface of Interactions
Extension administration interface.
Installing Interactions
The standard Joomla extension installation screen.

Troubleshooting

The extension does not appear after installation
Check the installer message and the component/plugin status, then clear Joomla or WordPress caches.
An action is denied
Review the user group permissions, session token and any security restrictions.
The output does not match the site
Test with caching disabled, inspect template overrides and look for CSS or JavaScript conflicts.
An external integration fails
Check the URL, credentials, quotas and logs without copying secrets into a support request.

Updating and uninstalling

Before updating, back up files and the database, read the release notes, and test on a copy of the site. Export useful data before uninstalling. Removing a package may remove several related components, modules or plugins.